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If it doesn't work for you - we want it back!

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CapeSoft Refund Policy

How our Refund Policy works:
If you bought one of our products (accessories, software or source code) through CapeSoft or ClarionShop, then we offer a 30 day refund policy. We will refund you the full amount. If you purchased the software longer that 30 days ago, and would like a refund, please send us some more information with your email.

Simply drop us an email to sales at capesoft dot com . The following information helps us process the refund:

Which product you are returning
Your name
Your email address
Your ClarionShop Order Number (optional)
If you can supply us with a reason, it can help us improve our products (optional)

Why we have a Refund Policy:
At CapeSoft we believe in happy customers. We believe all our products do their job, and do it well.

But we're realistic enough to know that our software isn't going to fit every situation. That's why we have a strong refund policy. If you aren't satisfied with our products, we would like them back - and we will refund you the money.

This allows you to purchase our products with confidence.

More Information:
Here's an article written that expresses some of our thoughts regarding refunds:
To Refund or Not - by Bruce Johnson

CapeSoft Contact Details
Email: sales at capesoft dot com
Support: click here
Telephone: +27 21 715 4000
Fax: +27 21 715 2535
Mail: PO Box 511, Plumstead, 7801, Cape Town, South Africa
Address: 4th Floor, Waterford House, Waterford Road, Diep River, Cape Town
GPS Co-ordinates: S: 34° 2' 24.5"
E: 18° 28' 14.4"
     

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